Shipping, Privacy and Return Policy
MySpray Shipping Policy
Our goal is to process and ship your order within 2-3 business days of receiving payment, and you may receive them in approximately 7-10 business days. However occasional and unexpected delays, backorders, and delivery to certain areas (Domestic/International) may lengthen this.
You will receive an order confirmation e-mail upon receipt of your order. Order status inquiries may be made by e-mailing firstname.lastname@example.org and referencing your Order Confirmation Number.
Thank you, MySpray Inc.
MySpray Therapeutics Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
MySpray Therapeutics Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of June 1, 2016.
What we collect
We may collect the following information:
- name and job title
- contact information, including e-mail address
- demographic information such as postal code/zip code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal recordkeeping.
- We may use the information to improve our products and services.
- We may periodically send promotional e-mail about new products, special offers or other information that we think you may find interesting, using the e-mail address that you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail.
- We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
MySpray Return Policy
MySpray Therapeutics Inc. products are backed by a 30-day Money-Back Satisfaction Guarantee.
As a first-time customer at our webstore, if for any reason you are not satisfied, we will refund your purchase price or exchange your product. Please email customer service at email@example.com to obtain a return merchandise authorization (RMA) number within 30 days of the purchase date. A return form will be emailed to you, please complete it and mail it with the remainder of the product and proof of purchase.
Note: This policy is for our online customers only. If you have purchased your product at a retail outlet, please refer to the return policy of the original store of purchase.
Our Return Process
Once we have received your return, your refund or new product will be processed quickly. Returns with no proof of purchase will be refused, as will successive returns from the same person / household. Returns must be shipped pre-paid. Returns shipped COD will NOT be accepted. All returns not meeting MySpray Therapeutics Return Policy will not be refunded.
How to Prepare a Return:
Fill out the Return Form and send it along with your product and proof of purchase to the address below: